How to switch broadband

    In Leek

    If you live in Leek and want to switch your broadband supplier, we recommend checking the terms and conditions of your current contract to find out when it began and when it ends.

    Usually, contracts last 12 months but some may last two years. If you’re still in contract, a penalty fee to leave is standard. The amount will vary depending on your provider.

    However, if you know you’re no longer in contract, you are free to shop around and switch whenever you want.

    Do I need to give notice to my current provider?

    For most providers, you’ll need to give at least 30 days’ notice. You can usually do this via email or phone. They will ask for your account details so make sure you have these to hand before making the call.

    What can I expect during the switching process?

    When the switchover happens, you might experience a few days of disruption during the time when one account closes and the new one opens. One way around this is to only cancel your old contract once the new service is set up, but this might mean higher costs for the first month.

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    What to Expect!

    A lot of service providers use the Openreach phone network, so if you’re switching to a provider like BT, EE, Sky, TalkTalk and Vodafone, the process is very straightforward.

    If you are switching to us, you need to ensure that your contract is cancelled with your existing provider and let communicate with your new provider about setting up a new contract. Because it will be a separate line, it should be a case of just setting up a new contract with a new provider!

    Once this happens, your new and old provider will then send you a letter to inform you of the switch, which must include these specific details:

    • What services will be switched.
    • Any services that won’t be affected.
    • Any charges due if you’re leaving your contract early.
    • When the switch-over will take place.

    You will also need to return any equipment to your previous service provider within 30 days of your cancellation date. If not stated in the letter, you should receive an email or phone call to confirm exactly what you need to do but don’t hesitate to reach out to them if you’re unsure of the process.

    Steps to Switching Broadband

    The process to switch broadband providers can be daunting. However, we are here to help. As well as checking the information above, follow these three steps if you’re hoping to switch to one of our ISP partners, for example:

    Check your availability

    Use our postcode checker below to find out if the Fibre Heroes network is live in your area. If it’s still in the planning or building stages, you can sign up for updates and we’ll tell you the day your home is ready to get connected.

    Check Current Contract

    As mentioned above, it’s important to know where you are in your current contract and follow the steps to cancel your current service.

    Call your current provider if you are unsure!

    Decide the best package for you

    Once you have checked whether or not Fibre Heroes is in your area and you’re aware of the steps to leave your current service provider, it’s time to choose your new broadband provider.

    Check them out below!

    Our providers

    Home Broadband
    Business Broadband

    Our providers

    We’re nothing without our service providers, all of which provide a range of business and home packages for you to choose from. So, whilst we build the lightning-fast network, our incredible partners provide the service to your business or home and get you connected. Take a look at our partners and their latest offers.


    Reliable full fibre broadband.
    No jargon. No tech-talk. Broadband as it should be.

    BeFibre. Be valued. Be amazed.

    Whatever you rely on broadband for, you can rest assured there’ll be no buffering or interruptions no matter how many devices you have connected.

    The BeFibre experience means you can be the best version of yourself, whether working from home, gaming, downloading music or anything else that takes your fancy.


    Internet, with all the bells and whistles.

    We’re very proud to give our customers the best possible support, while still offering industry leading prices and outstanding value for money.

    Our commitment is to offer the best of service with no interruption. We are here to make it simple for you. Time to say goodbye to slow speeds and expensive contracts.


    Hassle Free. Ultrafast Internet.

    No need to go nuts over your internet.

    We care about good customer service, its who we are and what we are about. With Squirrel there are no call centres, just real people to speak to. Oh, and excellent value for all customers.

    Home Telecom

    Making broadband simple.

    Whatever your broadband needs, we are confident that we can deliver you the best broadband, the fastest speeds, all with our ‘Excellent’ customer service.

    Broadband deals, crafted for your home.

    Our home broadband packages allow everyone in your household to enjoy a fast internet connection, at the same time. Letting you do more of the things you love, without the hassle of dropouts, buffering or lack of connection.

    POP Telecom

    POP Telecom are a leading UK-based telecom company specializing in broadband and phone services.

    We prioritise customer satisfaction, offering free activation and router delivery alongside dependable connectivity. With our UK-based customer support, we ensure prompt assistance and seamless experiences. Plus, our flexible contract options are designed to accommodate various preferences, making us a go-to choice for reliable telecommunications solutions.


    IDNet is rated one of the fastest, most reliable, and best supported ISPs in the UK, outperforming the large providers by every measure. Don’t settle for less.


    Ultra-Reliable. Full Fibre Broadband.

    Go bigger at home.

    Gigabit Networks is the Gigabit Fibre Internet Champion for the Midlands. We are from the Midlands, based in the Midlands and we’ll always go the extra mile for our customers in the Midlands. We’re committed to bringing new internet benefits and levels of service to the region.

    Fusion Fibre Group

    Improve your everyday with full fibre broadband from just £25 pm.

    Whether you’re looking for ultrafast internet to keep up with your growing business or you simply want to futureproof your home, trust us to keep you connected!

    In need of assistance? Our ‘Excellent’, UK-based Support Team are on hand to help 7 days a week!

    We also offer a VoIP landline add on which includes unlimited calls to non-premium UK numbers for just £9.99pm.

    So, what are you waiting for? Join thousands of happy customers experiencing the Fusion Fibre Group difference.

    Fresh Fibre

    Superfast Broadband.

    At Fresh we are dedicated  to full fibre & full fibre only.  The best of the best!

    Our ultra reliable network allows for downtimes of less than 0.01%. Just so you know, that means you can download The Godfather Part II in just 53 seconds, compared to over 33 minutes on standard ADSL broadband.

    Direct Save

    Full Fibre to the home from the UK’s best value and best customer care provider.


    Easy, reliable and fast broadband for every home

    We’re committed to making broadband straightforward and stress-free. Whether you’re streaming, gaming, working, or connecting multiple devices, our broadband is designed to reliably meet your needs.

    As part of the TalkTalk family, we can give you the seamless connectivity you deserve combined with our fully UK based excellent customer service, as we’re always here to ensure your broadband runs smoothly.

    Allowing everyone to stay connected and do what they love.

    For example, are you a super streamer? Do you need to download large files at lightning speeds? Or perhaps you just want to enjoy video calls with loved ones in HD? You can choose the package that works for you!

    Still can’t decide? Don’t fret, just register your details with us and we can match you to your perfect partner, the Robin to your Batman shall we say?

    Switching broadband providers is really that simple.