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Posted on: November 28, 2022
Full fibre home connection is a simple step by step process and begins after you have chosen an internet provider that’s right for you. Here’s what you can expect:
Your provider will confirm an exact installation date which will be sent to one of our wonderful Fibre Heroes.
You’ll be given a four hour time slot and on the day, we’ll call you to let you know we’re on route.
When our engineer arrives, they will inform you of the process before working on your connection. First, they will assess the property and locate the nearest point of presence or network point.
Now for a bit of technical information (eye-roll): Our service is fulfilled through an Openreach exchange where fibre cables are taken from pre-existing underground chambers or from telephone poles.
Around 80% of local networks are connected like this which means they’ll be minimal installation disruption.
So, once the method of connection has been identified, our engineer will install a grey box to the outside of your house which is called a customer splice point (CSP). We can provide options to where you want this to be.
Our engineer will then take the fibre cable from the newly installed CSP and connect it to another small grey box called an optical network terminal (ONT) inside your home.
This is done by pushing fibre cables through the wall then tacked along skirting boards or anywhere you would like you cables to run. It’s the ONT that connects to your internet service provider (ISP) router, allowing full fibre broadband.
It’s not always possible to know before assessing the connection to the property whether we will install the CSP or ONT first.
This is because it depends on where the property is located. For example, if your house is next to a main road and a pole connection is required, our engineer may have to wait until the road is clear. But, generally, installation will take up to two hours.
Finally, our engineer will carry out remote configuration test and once this is confirmed, the fibre broadband installation process is complete. You are then free to connect your router.
On some occasions, our engineers may not be able to complete the work the same day. This could be due to many factors including issues with the connecting pole where additional equipment may be required.
Or, if your home is on a main road, a second engineer will need to be available to stop traffic while the work is being carried out.
But, fear not! If we do need to return, our trusty Fibre Heroes will be back within a week to complete the work, and make sure your ultra-fast broadband is up and running. You can count on us!
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