Want to leave your

    broadband contract early?

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    Posted on: September 2, 2023

    When you sign up for a broadband contract, you’re usually agreeing to a minimum term of 12 or 18 months. This means that you’ll have to pay the full monthly fee for the duration of the contract, even if you want to leave early.

    However, there are a few exceptions to this rule. In some cases, you may be able to leave your broadband contract early, without penalty, and here are the things to look out for:

    Moving home.

    If you’re move home, you may be able to leave your broadband contract early without penalty. However, you’ll need to check with your provider to see if they offer this option.

    Service issues.

    Serious service issues with your broadband may mean you can exit your contract early. But you’ll need to prove that the issues are serious and that your provider has been unable to resolve them.
    Financial hardship. If you’re experiencing financial hardship, this can also mean you’ll be able to leave your contract earlier. Again, you’ll need to provide evidence of your financial hardship, such as a recent payslip or a letter from a benefits agency.

    The 14-day cooling-off period.

    When you sign up for a broadband contract online or over the phone, you’ll have a 14-day cooling-off period, so you can cancel your contract at any time during these 14 days and it will be FOC.

    Some things to watch out for:

    Outstanding charges.

    Even if you’re able to leave your broadband contract early, you’ll still need to pay for any outstanding charges. This could be for the cost of equipment that you’ve been loaned, such as a router.

    Early termination fees.

    Watch out for early termination fees, which can be as much as the cost of the remaining months of your contract. Check this with your current provider before you make any decisions.

    You may not be able to switch to another provider. There may be a cooling off period, which will mean you can’t switch to another provider for a certain period of time. This varies from provider to provider, so double check this.

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