What Happens When You

    Switch Broadband Providers?

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    Posted on: November 28, 2022

    Will I need to pay a fee to switch broadband providers?

    This depends on your current contract. Usually, contracts last 12 months but some may last two years. If you’re still in contract, a penalty fee to leave is standard. The amount will vary depending on your provider.

    We recommend checking the terms and conditions provided by your supplier when the contract began, failing that, give them a call to find out where you stand. However, if you know you’re no longer in contract, you are free to shop around and switch when you want.

    How much notice do I need to give my current provider?

    For most providers, you’ll need to give at least 30 days’ notice. You can usually do this via email or by phone. They will ask for your account details so make sure you have these to hand before making the call.

    What can I expect during the switching process?

    When the switchover happens, you might experience a few days of disruption during the time when one account closes and the new one opens. One way around this is to only cancel your old contract once the new service is set up, but this might mean higher costs for the first month.

    A lot of service providers use the Openreach phone network, so if you’re switching to a provider that does like BT, EE, Sky, TalkTalk and Vodafone, the process is very straightforward.

    You also don’t need to contact your current provider as your new provider will arrange the switch for you.

    Once this happens, your new and old provider will then send you a letter to inform you of the switch, which must include these specific details:

    • What services will be switched.
    • Any services that won’t be affected.
    • Any charges due if you’re leaving your contract early.
    • When the switch-over will take place.

    You will also need to return any equipment to your previous service provider within 30 days of your cancellation date. If not stated in the letter, you should receive an email or phone call to confirm exactly what you need to do but don’t hesitate to reach out to them if you’re unsure of the process.

    How often should I switch providers?

    If you’re happy with the service and cost of your broadband provider there’s no reason why you should switch once the contract ends. However, it’s best to evaluate any increase in monthly costs and call your provider if there’s anything you’re unhappy with. You can always switch if you find a better deal with a different provider.

    The process to switch broadband providers can be daunting. However, we are here to help. As well as checking the information above, follow these three steps if you’re hoping to switch to one of our ISP partners, for example:

    Check your Availability

    Use our postcode checker below to find out if the Fibre Heroes network is live in your area. If it’s still in the planning or building stages, you can sign up for updates and we’ll tell you the day your home is ready to get connected. Or you can check out our partners and sign up directly with them.

    If we’re not currently building in your area, not a problem! Just let your current contract move on to rolling (if possible) and register for updates so we can let you know when it’s ready.

    Know where you stand with your current service provider

    As mentioned above, it’s important to know where you are in your current contract and follow the steps to cancel your current service.

    Decide the best package for you

    Once you have checked that Fibre Heroes is in your area and are aware of the steps to leave your current service provider, it’s time to choose your new broadband provider. Check out partners to see what deals/packages they are offering. You can sign up with them directly and they will help you find the perfect package for your online needs.

    For example, are you a super streamer? Do you need to download large files at lightning speeds? Or perhaps you just want to enjoy video calls with loved ones in HD? You can choose the package that works for you!

    Still can’t decide? Don’t fret, just register your details with us and we can match you to your perfect partner, the Robin to your Batman shall we say?

    Switching broadband providers is really that simple. From here, your new provider will take over and update you when your previous contract has been terminated and when you join their network.

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